ActiveGameHost Ltd. agrees to furnish services to the Subscriber, subject to the following (“Terms of Service”). ActiveGameHost Ltd., the company here after referred to as, (“ActiveGameHost“), (“Us”), (“We”) and The Client, (“Customer”), (“Client”) and (“You”). Use of ActiveGameHost Service constitutes acceptance and agreement to AUP (“Acceptable Use Policy”) and ToS (“Terms of Service”). All provisions of this contract are subject to change at any time at the discretion of ActiveGameHost. Subscriber understands that change to the ToS by ActiveGameHost shall not be grounds for early contract termination or non-payment.
Refunds and Disputes Game servers are eligible for refunds within 48 hours of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made through the gateway in which initial payments were made. All of our other services, including product addons are not eligible for a refund. Refunds cannot be requested without probable cause; In addition to this non-monthly terms are non-refundable. Our 72 hour money back guarantee applies to a new client’s first order only. Refunds issued for billing errors are made on a per case basis.
Public Pay: Payments made through the Public Pay system are NON-REFUNDABLE By submitting payment to a “Client Pay ID”, you agree to our Terms of Service and that the client has shared his / her Public Pay ID to accept payments. You may keep the account credit for as long as you like on your account.
Affiliates: Affiliate payout can be requested when your balance reaches a total of $20.00 USD. Affiliate payout are null and void if ActiveGameHost LLC is purchasing advertising and you have an Affiliate link combined. Affiliate payments are only paid out for paid orders, not free trials. If someone signed up with a free trial WHMCS (our billing software) marks it as paid. We will provide proof upon request that the referral in question did or did not pay or go beyond the free trial.
Support Any support requests required for products from ActiveGameHost shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.
Liability Limitation and Exclusion ActiveGameHost, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. ActiveGameHost shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client’s services in the event of a charge dispute, despite the outcome of the dispute.
Cancellations To terminate your services you must cancel any PayPal subscriptions active and cancel via our WHMCS billing area at http://ActiveGameHost.com As ActiveGameHost does not have access to clients PayPal account we cannot and will not be responsible for unintended payments made from using the automatic payment subscription service.
Promotions ActiveGameHost cannot guarantee that all promotion codes will work all of the time.
Legal Contact ActiveGameHost retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. ActiveGameHost regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from ActiveGameHost you permit us to modify your server, this includes, but is not limited to, changing settings, uploading/mods, and other tasks related to running any server. Any verbal or written action to compromise our server systems or any other equipment owned by ActiveGameHost will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to ActiveGameHost your server will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. ActiveGameHost retains the sole right to stop, start, and modify your server at any given time.
Unlimited Policy While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete excessive file such as large logs or anything else we deem excessive. We do not support the use of any custom jar file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of ActiveGameHost. Unfair usage If we find your server using any sort of system to bypass limits put on your server such as slots or RAM amount your server is subject to being terminated without refund.
Termination We reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed. Services which are suspended for non-payment will be terminated 7 days after the renewal invoice is due.
We go above and beyond to always integrate the latest and greatest for plugins and mods. Ask if you want something added!
Need Help Setting Up?
No problem! We’ll help you setup your gaming server including settings, mods, whatever you need at no extra cost!
We offer comprehensive tech support. We do not outsource support to any countries. Our number one priority is you 24/7
We understand that Uptime is important to everyone. We have a proven track record of over 99% uptime!
We have multiple locations! Our machines have different hardware specifications depending on the applications required. We have devices with as little as 64GB of RAM and as much as 320GB of RAM. Some of our servers have 8 CPU cores, and some of them have 40+ CPU cores. We know how to scale and find the right fit for you! This is ActiveGameHost, and our kung-fu is strong!
Lenoir/Charlotte, North Carolina